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Lewis Group Debt Collection / Robinson Way

In October of 2019, The Lewis Group was dissolved, and all accounts and responsibilities were referred to Robinson Way.

You could be confused about what will happen to your account if you’re currently making payments to the Lewis Group.

Similarly, if you have received a letter from the Lewis Group, that you haven’t acted on yet, you could be wondering what will happen to the debt they’re chasing, and if you still have to pay.

If you need any advice or guidance about an account with the Lewis Group, the following information will be of great interest.

The Lewis Group contact details:

Company Name: The Lewis Group Ltd.

Other Names: Lewis Group, Robinson Way, Hoist Finance, Scottish Bureau of Investigation

Robinson Way Limited
Carolina Way
Quays Reach
M50 2ZY

Main Contact Number(s): 0800 121 6902



Opening hours:

Monday–Friday: 8:00am–8:30pm
Saturday: 9:00am–4:00pm

Who are The Lewis Group?

The Lewis Group was a debt collection agency working for businesses in the UK, recouping problem accounts for their clients.

Owned by Hoist Finance, they were dissolved in 2019 with the body of their work having been passed on to Robinson Way Ltd.

Robinson Way is also one of Hoist Finance’s group of companies.

Robinson Way is an international debt recovery expert that manages outstanding credit accounts for their clients, as well as buying portfolios of bad debt to recover. They are bound by the Swedish FSA and by European Banking Regulations.

They were named DCA of the Year at the 2014 Debt Collection Awards and won the Fundraising Initiative of the Year Award in 2015.

In the UK, they are regulated by the Financial Conduct Authority and follow the Credit Service Association Code of Practice.

Why would they contact you?

Robinson Way manages outstanding debt for banking and financial service providers, retail and home shopping businesses, as well as utility providers.

If you’ve failed to keep up with loan, credit or store card payments, or with your household bills, Robinson Way (or The Lewis Group) could reach out to you to recover the money that you owe.

Do you owe The Lewis Group or Robinson Way money?

It’s important to make sure that you are responsible for the money that the Lewis Group or Robinson Way say you are.

Occasionally, debt gets allocated to the wrong person. The most typical cases where this happens are with joint loans and bank accounts, fraudulent credit applications or even from a misallocated debtor that once lived at your address.

Robinson Way must show that you are the responsible party for the debt, the original lender, and how much is left to pay.

If you’ve repaid the account, yet the paperwork hasn’t reached them yet, all you need to do is prove payment to have it removed.

How old is the debt The Lewis Group is collecting?

Debts over 5 or 6 years old (depending on whether you’re in Scotland or England) could be written off as statute barred.

If you haven’t made a payment or accepted responsibility via written correspondence during this time, there’s a strong chance you won’t have to pay another penny.

Our team can confirm whether or not your debt is statute barred and the steps involved in getting it removed.

Is Robinson Way treating you unfairly?

There are rules that all debt collectors must follow. Whenever they break them or act above the law, they’re liable for prosecution under the jurisdiction of the Financial Conduct Authority.

Has your debt collector:

  • Bullied you
  • Failed to explain your rights clearly
  • Lied to you about what they’re allowed to do
  • Tried to confuse you with technical jargon and industry terms
  • Visited you at unreasonable times
  • Suggested that you take out additional credit to pay them

If you’ve experienced any of the above behaviours or were treated in a way you didn’t think was fair, you could have a case to make an official complaint.

In some cases, you could be entitled to compensation. By making a complaint to the FCA< you should be able to confirm if the behaviour you’ve experienced broke the rules and what your rights are.

Managing your debt

We know all about the stress of trying to repay a loan or bills when you don’t have much money coming in.

We deal with companies just like The Lewis Group every day. We know the jargon, we know what they expect, and we can use our expertise to get the solutions you need—quickly and efficiently.

Your collection agency should never expect you to pay an amount you haven’t got or can’t afford. We can remove the stress of a difficult situation and help you get back into control of your finances.

We’d also like to make sure you stay financially healthy, helping you to understand the various ways of managing credit and debt issues when they arise. Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with The Lewis Group, Robinson Way, or any of the agencies in our debt collection agency and bailiff directory.