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Ruthbridge Ltd. Debt Collectors

When you let repayments slide on a credit account, a bank loan, your bills or even a catalogue purchase, your creditor may employ an outside company to collect what you owe.

If Ruthbridge has sent you a letter saying that you owe them money, there’s a good chance that’s what’s happened.

  • Are you getting phone calls about money you owe to someone else?
  • Does how you’re being treated feel unjust in any way?
  • Is it a struggle to find the money to pay off your debts and your household bills each month?

Ruthbridge is a debt collection company that collects the money you owe to other businesses. In return, they receive a share of the collection.

If you’re confused about who you owe the money to, who you should pay—and how—the following information should help answer some of your questions.

If you’re still unsure about anything, or you’d like further information about how to manage your cash flow and credit, TAD, our resident debt expert, is ready to help.

Ruthbridge Ltd. contact details:

Company Name: Ruthbridge Ltd.

Other Names: Ruthbridge Debt Collectors

Ashley House
86 – 94 High Street

Main Contact Number(s): 020 8570 3131

Fax: 020 8814 6118



Other phone numbers that they might use to contact you:

0208 917 4300, 0208 734 3599, 0208 892 5200 or 07507 319601

Opening hours:

Monday–Friday: 8:00am–8:30pm

Who is Ruthbridge Ltd.?

Ruthbridge Ltd. is a debt collection agency that was founded in 1994 and is one of the leading specialist recovery agencies in the UK.

They typically work with banking and financial groups, telecommunications companies, and utility providers.

They don’t buy the debt off these companies the way some other debt collectors do, but they do work on behalf of businesses that do.

Previous and current clients include:

  • Direct Legal & Collections
  • Cabot Financial (Europe) Ltd.
  • Bank of Ireland
  • Kensington Mortgages (Investec)

They were finalists in the categories of Consumer Credit Team of the Year – Third Party Suppliers, and DCA of the Year – Consumer, in the Credit Today Awards 2013.

They follow the Credit Services Association Code of Practice and are regulated by the Financial Conduct Authority.

Why would Ruthbridge Ltd. contact you?

The simple answer is that you owe them money.

You might have failed to keep up with payments to another company or organisation, but the money you owe is now the responsibility of Ruthbridge.

You shouldn’t contact your original creditor from this point, nor should they contact you. Your negotiation should be solely between you and Ruthbridge Ltd. If you’re unsure, you can choose a debt advice company or even a solicitor to carry out negotiations on your behalf.

If you’re not sure what your rights are or you can’t afford the repayments that their introductory letter, phone calls or meetings have suggested, then we can help.

You should never be expected to pay what you can’t afford. If Ruthbridge Ltd. isn’t willing to renegotiate your repayments, then it’s important to seek advice as soon as possible to help you work through the situation.

Do you owe Ruthbridge debt collectors money?

Your first letter from Ruthbridge should outline the original credit amount, who it was taken out with, interest charges and rates, and how much is still left to pay.

If you don’t believe the debt is yours to pay, it’s important to challenge it, and if you’re successful, have it removed from your records.

Debts can be mistakenly allocated to the wrong person from time to time, so you shouldn’t take for granted that you have to pay.

How old is the debt they are collecting?

Some older debts can be written-off straight away. Debts with over 5 years of inactivity in Scotland or 6 years in England are known as statute barred and are no longer enforceable.

If you haven’t made a payment or sent any written correspondence accepting responsibility for the account in that time, you may be entitled to have it removed.

In these cases, it’s important to flag this to the relevant people to help prevent you from paying a debt that you legally don’t have to pay.

If your claim isn’t applicable, TAD can help you find the most affordable or appropriate solution to repaying what you owe.

Is Ruthbridge Debt Collection treating you unfairly?

Have you:

  • Been called repeatedly at work when you’ve asked your debt collector not to
  • Received visits at inappropriate times of the day
  • Had payments taken from your account without your permission
  • Felt bullied or manipulated to pay what you can’t afford
  • Received letters made to look like court action
  • Been lied to
  • Received further contact after your case was in dispute

If any of these actions sound familiar, or you’ve been subjected to anything that didn’t seem fair, you could have a case against your debt collector.

The Financial Conduct Authority takes all breaches of financial law very seriously and will protect you and your rights. Where the rules have been broken, you may be entitled to receive a compensation amount.

Managing your debt

If you’re having any issues with a debt collection agency or bailiff, and need an extra helping hand, we have the answers you need.

We work with credit and debt companies every day, helping customers to achieve better repayment rates and fairer schedules.

We have a vast wealth of expertise to help anyone get back on track after slipping into an unhealthy debt situation. Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with Ruthbridge Ltd. Debt Collectors or any of the agencies in our debt collection agency and bailiff directory.