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Ross & Roberts Ltd.

From the minute you open the letter alerting you to a bailiff’s visit, your mind will be full of questions. What will happen? Are my belongings safe? Will they take my car?

We’ve got answers to every question. We can offer solutions towards the best ways to deal with bailiffs and with the money that you owe.

We’re here to help relieve the stresses associated with court action and its ensuing enforcement.

Our resident debt expert, TAD, can provide you with an alternative to your current payment solution that will make life more comfortable under your current budget.

The golden rule when dealing with the bailiffs

Never give bailiffs access to your home or your belongings.

In simple terms: DON’T LET THEM IN.

One of the most overlooked rights of a debtor is that a bailiff isn’t granted automatic access to your home if you don’t give it to them.

Ask them to prove who they are (through the letterbox or a window they can’t climb through) and call their employer. You can arrange to meet them at their offices to discuss your case without them going anywhere near your belongings or valuables.

They know that they can add the most pressure when inside your home. They can make you feel incredibly uncomfortable and willing to agree to almost anything to get them to leave.

So, our number one tip—keep them outside at all costs.

Ross & Roberts Enforcement Agents contact details:

Company Name: Ross & Roberts Ltd.

Other Names: Ross & Roberts Bailiffs, Ross & Roberts, Ross and Roberts, Ross & Roberts Enforcement Agents

Unit 8 Wessex Park
Bancombe Road Trading Estate
TA11 6SB

Main Contact Number(s): 01458 550 481

Fax: 01458 271899



Opening hours:

Monday–Friday: 8:00am–8:00pm
Saturday: 8:00am–4:30pm
Sunday: 10:00am–4:00pm

Who is Ross & Roberts Enforcement Agency?

Ross & Roberts was established in 1997 and is one of Britain’s top 10 civil enforcement service providers. They have 250 staff and over 180 client contracts nationwide. They provide enforcement services to local authorities, businesses and private individuals throughout the country.

The Ministry of Justice regulates all bailiffs and enforcement agencies.

Why would Ross & Roberts contact you?

Most enforcement agents are employed to recover problem debt. However, they do offer a range of additional services helping their clients to achieve legal solutions to stressful situations.

Ross & Roberts list of services include:

  • Private parking debt collection
  • Added value services
  • Commercial property debts
  • High Court enforcement
  • Pre warrant collection
  • Sundry debt collection
  • Non-domestic rates
  • Civil parking enforcement
  • ANPR
  • Council tax

When employed to recover problematic debt, Ross & Roberts is entitled to take a debtor’s belongings to pay towards the outstanding amount.

The law states that they must leave the items that relate to a basic standard of living, but almost everything else is considered fair game.

You will be left with your white goods: cooker, fridge, freezer, etc., and also your dining table and chairs. The bailiff won’t take your landline or mobile phone but will take your TVs, jewellery, electrical items, antiques, valuables and any cash you have.

For complete information about the items, they can confiscate or to find out whether you own specific items they aren’t entitled to remove, speak to TAD today.

What happens to the goods Ross & Roberts take from you?

Sadly, if you can’t find a way to repay the money you owe, your belongings will be sold, and the money made from the sale will be used to pay towards your debts.

However, you do have a little time to get your situation in order. The enforcement agent must first create a Controlled Goods Agreement of all the items they intend to remove for sale.

They will expect you to enter into a payment plan, and if you stick to it, your belongings will be safe. If you don’t, then your goods will be sold.

Many of our clients worry that their repayment schedule is too high to adhere to under their current budget.

We can help you find a better solution and also deal with the bailiffs on your behalf. Contact us to find out what your best options are.

What happens when Ross & Roberts want to take your car?

There are only so many ways you can protect your car from the bailiffs. The best is to deal with your debt as soon as possible, so the threat of its removal is taken out of the equation.

A car used by a disabled driver is safe from the bailiffs, as is one that is still under a hire purchase agreement.

If you’re currently struggling to manage your finances and the threat of losing your car is on the table, there are a few ways to try and protect it.

A bailiff only has the right to remove your vehicle from public access areas or your property.

If you choose to park your car at a location distant to your home, there’s less chance the bailiff will be able to locate it. Also, if you park it on a family, friend or neighbour’s driveway, or better still, in their garage, the bailiff isn’t granted access to clamp or remove it.

If your car does get clamped, never make an effort to remove it. Tampering with a wheel clamp fixed by a bailiff is against the law. Not only are you likely to receive a fine for your action, but there’s also a chance you could end up with a prison sentence.

Bailiff’s fees

Bailiff’s fees are high, and there are a lot of them. The best way to avoid as many of the additional fees and charges they will add is to deal with your debt problem and limit the work the bailiff has to carry out.

TAD will tell you the best ways to get your finances back on track under your budget. Don’t let matters get even further out of hand, get in touch for the peace of mind you’re entitled to.

The Taking Control of Goods Regulations 2014 dictates the charges you are applicable for. With fees such as £75 to send your enforcement notice and a further £235 for home or work visitation, you can see how these costs will only make repaying your debts more difficult.

If you’ve been contacted by Ross & Roberts and need some help or advice, talk to TAD today. Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with Ross & Roberts Ltd. or any of the bailiffs and agencies included in our directory.