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Robinson Way Debt Collectors

If you’ve been approached by Robinson Way Debt Collectors and would like to find out more about who they are and what they do, this page should answer many of the questions that you may have.

Debt collectors can be difficult to deal with, but the process doesn’t have to be as complicated as it can seem. The following information includes their contact details, their services and your rights when dealing with them.

Robinson Way Debt contact details:

Company Name: Robinson Way Ltd.

Other Names: Robinson Way & Co, Robinson Way Debt Recovery, Hoist Finance

Carolina Way
Quays Reach
M50 2ZY

Main Contact Number(s): 0800 121 6902


Website: and


Opening hours:

Monday–Friday: 8:00am–8:30pm
Saturday: 9:00am–4:00pm

Who is Robinson Way?

Robinson Way is one of the UK’s leading debt recovery agencies. They are founder members of the Credit Services Association and stick strictly to the CSA Code of Practice.

They are a sub company within Hoist Finance, a European financial group who buy non-performing debt from banks and assist those customers in attaining a reasonable long-term repayment plan.

Hoist Finance has over 20 years of experience and has headquarters based in Sweden.

Robinson Way is based in Salford, Manchester, and was named the DCA of the Year at the 2014 Debt Collection Awards. Their customers include banks, utility suppliers and high-street retailers.

Why would Robinson Way contact you?

Debt collectors like Robinson Way take over the debts that banks and businesses no longer have time or resources to chase.

They tend to have a more direct approach when it comes to getting back the money you owe. This means that you’re highly likely to get regular phone calls, letters and even visits to your home. This could continue until they’re satisfied that they’ve made an agreement with you that suits them.

Do you owe Robinson Way’s debt collectors money?

Every debt collector or agency must give you clear evidence of the money you owe. It doesn’t matter how many times they call or write, unless they provide proof of the debt, then you don’t have to pay them a penny.

You must always check the debt, the amount they’re looking to recover, and make sure it matches up with how much you believe you owe them.

How old is the debt they are collecting?

If you’ve owed the money for a long time, or the company you originally owed the money to has stopped following up your repayments, you may be able to drop the debt completely.

Cases where the debt has become too old to be legally chased, are known as statute barred. If you believe you are in this situation, it’s best contact the lender to discuss this.

If it’s still active, however, you should do everything you can to repay what you owe. If repaying the debt is becoming a struggle, we can advise you on how to arrange payments that fall in line with your budget.

Is Robinson Way treating you unfairly?

The Financial Conduct Authority is designed to makes sure everyone is treated fairly within the rules and regulations that they set out.

If a debt collector breaks any of the rules, they could be liable for prosecution, and you may be able to claim compensation.

There are many strict guidelines that they must follow, including:

  • Not calling at unreasonable times
  • Calling you at work after you’ve asked them to stop
  • Taking payment without permission
  • Administering harassment to retrieve payments you can’t realistically afford

These are only a few examples. If you think you’ve been mistreated, contact the FCA as soon as possible.

Managing your debt

The team at Talk About Debt can offer advice and suggest further support to deal with companies like Moorcroft Debt Recovery.

We have a vast wealth of expertise to help anyone get back on track after slipping into an unhealthy debt situation.

Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners

*Talk About Debt is not associated with Robinson Way Debt Collectors or any of the agencies in our debt collection agency and bailiff directory.