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Marston Holdings

If you’ve had a letter warning you that you are about to receive a visit from a Marston’s bailiffs, we’ve got the information and advice to help you.

A bailiff is sent to recover outstanding debts that haven’t been able to be collected through traditional or previously arranged methods. A bailiff holds legal power to take your belongings to sell towards the outstanding amount.

If you need advice on how to avoid having your possessions removed, you can find this on our dedicated page.

The golden rule when dealing with any bailiff

Never give a bailiff access to your home or your belongings.

Basically: DON’T LET THEM IN.

Despite what they might tell you, you don’t have to let a bailiff into your home. But if you do, they then have rights to any items you own that are worth enough to sell. You will also find it very hard to get them to leave. Often, until they get exactly what they came for.

The best way to avoid problems with a bailiff is not to allow them access to your property and goods in the first place.

The following information will help you deal with Marston’s Bailiffs and help you find an affordable way to manage your money.

Marstons Bailiffs contact details:

Company Name: Marston (Holdings) Ltd.

Other Names: Marston Holdings, Marston Group, Marstons Bailiffs, Marston Bailiffs, Marston Enforcement

8th Floor
148 Edmund Street
B3 2JR

Main Contact Number(s): 0845 074 3749

Fax: 01992 803 001



Opening hours:

Monday–Friday: 8:00am–4:00pm
Saturday–Sunday: 8:00am–4:00pm

Who is Marston Holdings?

Popularly known as Marston Bailiffs, Marston Holdings or the Marston Group, they are providers of transportation and enforcement services. They work for over 500 clients in central government, local government and throughout the business sector.

They are the UK’s largest court services company with over 1,000 enforcement agents in over 200 locations. They are an award-winning company, processing over 1.5 million cases each year and recovering over £500 million.

Their services include repossession of land, property and possessions, evictions, writs, tribunals and much more.

Why would they contact you?

If a debt has been passed to a debt collection agency or a bailiff, they will take the required steps to recover what you owe.

The difference between a collection agency and an enforcement agency (previously called bailiffs but still commonly known as such) is that they have court authority and the legal power to do things debt collectors can’t.

If you let them into your house, they are legally entitled to remove belongings and sell them for money to pay back what you owe.

A bailiff can take any luxury items, money, items that are joint-owned, jewellery and more. However, there are items that are exceptions to the rules and cannot be taken.

If you need confirmation of what they can and can’t take, or are unsure about any of the legislation, visit our dedicated page.

What happens to the goods Marston Bailiffs take from you?

In cases where your things are taken, it doesn’t mean they’re gone forever. If you can settle the debt before they are sold, then you can get everything back. This is also the case if you instead enter into an agreement to pay back the whole debt.

If you can show that the goods were taken without the correct procedure being followed, you again have the right to have your things returned to you.

What happens if Marstons have taken your car?

A car is often one of the most valuable things we own, which means it can be taken by a bailiff.  However, there are strict rules they have to stick to when it comes to this.

The car can be owned either by only by you or jointly with another person. If the car belongs exclusively to a someone else, is a rental vehicle, or has been bought on hire purchase, then it cannot be taken.

They also cannot remove a vehicle displaying a Blue Disabled Badge.

If they clamp your car, it’s against the law to remove (or to try and remove) the clamp. You could be sent to prison if you do, so this isn’t the wisest move. In these instances you will need to come to an arrangement with the bailiff or the lender as soon as possible to avoid your car being taken.

Bailiff’s fees

Unfortunately, bailiffs do have the right to charge you a fee for their work, including when they’re taking your things. This is covered by the Taking Control of Goods (Fees) Regulations 2014.

You may also be charged for:

  • Storage costs
  • Charges incurred when a locksmith is required to gain entry to your property
  • Court fees
  • Auction costs including commission
  • Expenses
  • Advertising to sell your goods

They are usually quite extreme amounts and only add to your stress levels. This is why it’s important to try and avoid a debt reaching the enforcement stage.

Managing your debt

When you’re having trouble repaying debt, the best way to regain control is to seek professional advice.

The team at Talk About Debt can offer advice and suggest further support to deal with companies like Marstons.

By determining your debt score, we can help you understand the state of your debts and, if necessary, connect you with one of our trusted debt advice partners

With their support, you can find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners

Talk About Debt is not associated with Marston Holdings or any of the bailiffs and agencies shown in our directory.