The Lowell Group

We know that many of the people we talk to need help dealing with a single specific debt collection agency. The following information is intended to provide important details about Lowell Financial debt collectors.

If you’ve recently received a letter, a phone call or a visit from any of their team, you might be wondering why. And if you have, you might not be sure what you can or should do about it.

This page is here to guide you through the process of managing a debt that has been passed on to Lowell Financial. We can also advise you on what to do if you think you’ve been approached by mistake.

Lowell Debt contact details:

Company Name: Lowell Financial Ltd.

Other Names: Lowell Portfolio 1, Lowell Debt Recovery, The Lowell Group

Address:
PO Box 1411
Northampton
NN2 1BQ

Main Contact Number(s): 0333 556 5701

Fax:

Website: www.lowell.co.uk

Email: post@lowellgroup.co.uk

Opening hours:

Monday–Thursday: 8:00am–8:00pm
Friday: 8:00am–7:00pm
Saturday: 9:00am–2:00pm

Who is Lowell Financial?

Lowell Financial is a debt company that buy existing debt from a wide variety of businesses. These can include phone, bank, insurance and retail companies.

They deal with over 700k customers each year, making them one of the UK’s more prominent collection agencies.

They are authorised by the Financial Conduct Authority and are members of the Credit Services Association. They also hold Gold status for customer service from Investor in Customers.

Why would Lowell Debt Recovery contact you?

If a company you owed money to have sold the debt to Lowell Financial, you will then owe the money to them instead.

This can happen when you’ve failed to stick to to the conditions of a loan or credit agreement, or if you’ve been unable to keep up with payments on your bill.

A debt collection agency will use different methods to recover the money you owe. This can include visits to your home and court action. It’s not a problem you can afford to ignore, so the sooner you deal with it the better.

Do you owe Lowell Financial money?

Before you do anything, it’s important to work out if you actually owe the money you’re being chased for. In some cases, a debt can be accidentally inherited or allocated to someone completely unrelated to the debt in question.

Lowell Financial must provide the correct proof and documentation to establish a repayment program.

If the debt is yours, then there are strict rules to govern how they expect you to repay what you owe.

How old is the debt they are collecting?

There are times when a debt is passed to an debt collection agency, yet the debt is actually no longer active.

This is known as becoming statute barred, which happens after a debt has outlived the terms of its repayment. In many cases, once a debt is over 6 or 7-years-old, it expires. If your debt has become statute barred, take this up with the collection agency or original lender immediately.

Is Lowell Financial treating you unfairly?

Anybody repaying debt is entitled to fair treatment when paying back the money they owe. It is the job of the Financial Conduct Authority (FCA) to make sure that you have legal protection and to prosecute any company who does anything that goes against their guidelines.

This means that any debt collector found to be charging unfair rates or fees, refusing to provide information you need, or using unnecessary pressure to force you to pay what you can’t realistically afford, will be subject to prosecution. You could also be entitled to compensation if you are a victim to any such unacceptable behaviour.

If you think you might have been treated unfairly, our advice is to contact the FCA or Trading Standards to make a complaint.

Managing your debt

The team at Talk About Debt can offer advice and suggest further support to deal with companies like Moorcroft Debt Recovery.

We have masses of experience and information about the many different ways to manage out of control debt. We understand that debt can put incredible stress and pressure on the individuals affected by it, and also on their families.

Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners

*Talk About Debt is not associated with Lowell Financial or any of the agencies in our debt collection agency and bailiff directory.