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Fredrickson International (Fredpay)

If you’ve been contacted by Fredrickson International or by Fredpay, you might be wondering who they are and why they’re reaching out to you.

As part of one of Europe’s largest debt collection companies, they’ve likely inherited a debt you held with another business or lender.

If you are in any way unsure of your rights when dealing with Fredrickson International, we’ve created this page to answer all of your questions, including their contact details and their typical services.

Fredrickson International contact details:

Company Name: Fredrickson International Ltd.

Other Names: Fredpay, Fredrickson International Debt Recovery, The Lowell Group

PO Box 175
LS10 9EW

Main Contact Number(s): 0345 839 6261


Website: and


Other phone numbers that they might use to contact you:

0203 147 8143, 0203 147 8161, 0203 147 8267 or 0345 839 6213

Opening hours:

Monday–Thursday: 8:00am–8:00pm
Friday: 8:00am–9:00pm
Saturday: 8:00am–4:00pm

Who is Fredrickson International Debt Recovery?

Fredrick International is a company that specialises in debt collection throughout the UK. They are part of the Lowell Group, one of Europe’s leading credit and debt management companies.

As part of their wide list of services, they buy debts from some of the major retail outlets, lenders and utility providers. They also collect unpaid Self Assessment debts on behalf of HMRC and overpayments of Tax Credits.

Their online account management system, Fredpay, manages statements, payments and budget planning for over 30k customers.

They are members of the Credit Services Association and are regulated by the Financial Conduct Authority. They are also award-winning in their customer-centric approach.

Why would Fredrickson International contact you?

The main reason that you’d be called or contacted by Fredrickson International would be to recover the money you owe on an outstanding account, loan or credit agreement.

You might owe money on a credit card, to your energy company, a catalogue or a store card. As it will have changed hands, it can often be the case that you may not recognise the name of the company claiming it back.

This happens because a debt collection agency or group are either employed to chase the outstanding amount or buy the debt and recover it for themselves.

Do you owe Fredrickson Debt Collectors money?

If you’re not sure if you owe them money or not, then you must ask for evidence of the debt they are trying to recover.

This way, you can know exactly how much is owed and who the original agreement was with. It should also show all the payments you’ve already made, their suggested payment plan and what they expect you to pay to this.

There are cases where the debt has ended up being billed to the wrong person. Sadly, this can happen for a number of reasons. It’s just one more good reason to make sure the debt is yours to repay in the first place.

Always check the facts and figures. Without the proper proof from your debt collector, you don’t legally have to pay them anything.

How old is the debt they are collecting?

When a debt reaches a particular age, or if it has been inactive without a payment being made for a certain amount of time then it could become statute barred. These debts hold no power and don’t have to be paid back.

If you think your debt may fall into this category, it’s important to question this as soon as possible.

Is Fredrickson International treating you unfairly?

You should never feel as though you’ve been harassed to pay what you can’t afford. Nor should you be treated unfairly in any way as a bid to get you to enter into a payment plan that will lead you further into debt.

To make sure the debt collection agencies don’t break any laws, the Financial Conduct Authority are in charge of creating and carrying out the guidelines that they must follow.

If you ever feel as though you have been pressured into an unreasonable agreement, or that you’ve been bullied in any way, you may be able to claim to compensation.

If you’re looking to do this, contact the FCA, who will happily look into the issue and explain your rights. They can then let you know whether or not your debt collector has broken any laws.

Managing your debt

The most crucial factor in repaying any debt is being able to repay it without it leading to even more debt trouble.

We want to remove the stress of your debt so that you can get back to living your life, trouble-free. That’s why our only goal is helping you find the simplest and most affordable way possible to deal with your debts.

If you’d like us to, we offer advice and suggest further support to deal with companies like Fredrickson International. Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners

*Talk About Debt is not associated with Fredrickson International or any of the agencies in our debt collection agency and bailiff directory.