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Fidelite Credit Management Ltd.

If you held an account with Fidelite Credit Management or received paperwork from another agency taking over the payments you used to make, you could be wondering why.

Fidelite Credit was previously called Scotcall Ltd. but changed their name in March of 2015. However, it was a little over a year later when Fidelite Ltd. was dissolved.

Scotcall Ltd. is now trading as Resolvecall, so, it’s likely, that any previous account is now under their jurisdiction.

If you had an account with Fidelite or Scotcall, yet haven’t been in touch with them for several years, you could have questions relating to the debt they were in charge of recovering.

As such, we’ve created this page to provide you with the information needed to know how they work and how you could contact them. If you can’t find what you need in the following information, TAD, our resident debt expert is on hand to discuss anything else you’d like to know.

Fidelite Credit contact details:

Company Name: Fidelite Credit Management Ltd.

Other Names: Fidélité CM, Fidélité Credit Management, Scotcall Debt Collectors, Scotcall, Scotcall Ltd., Resolvecall, Resolvecall Ltd.

Spectrum House
55 Blysthwood Street
G2 7AT

Main Contact Number(s): 0141 212 8500

Fax: 0141 248 6616

Website: (no longer active)


Who is Fidelite Credit Management?

Fidelite Credit Management was a debt collection agency responsible for collecting outstanding money on many types of commercial and consumer debt.

Under the new brand and management of Resolvecall Ltd., they are responsible for debt recovery in the following sectors:

  • Banking
  • Financial services
  • Government
  • Utilities

With 25 years of experience, they manage problem accounts for their clients and buy defaulted debt portfolios for recovery.

They follow the CSA Code of Practice and are regulated by the Financial Conduct Authority.

Why would Resolvecall contact you?

Given the sectors Resolvecall operates within, there are many failed areas of credit that they may contact you about:

  • Mortgage arrears
  • Unsecured loans
  • Insurance policies
  • Motor finance
  • Retail credit
  • Mail order credit
  • Short-term loan recovery
  • Home credit
  • Government tax and benefit issues
  • Residential and business energy accounts
  • Water utilities

If you have fallen behind in payments to any of the above, Resolvecall can be employed to recover the money you owe.

Do you owe Resolvecall money?

When Resolvecall takes on an account for collection, you will receive an initial letter detailing the original lender or business, the outstanding amount and what payments, if any, you have made toward it so far.

If you don’t recognise the amount or the account in question, then you should let Resolvecall know straight away. The account will then need investigating to check whether it is yours to repay or not.

There are cases of misapplied account allocation; they may have been registered to someone who previously lived at your address, or on occasions, been set up fraudulently using your name. You should never be held accountable for debt that isn’t yours.

How old is the debt they are collecting?

If a debt hasn’t been paid into for over 5 years in Scotland or 6 years in England, then there is an opportunity to have it removed. These debts are known as statute-barred.

If the original lender or collection agency hasn’t issued a County Court Judgement against the account holder, and there hasn’t been any written correspondence or payment made, it’s likely that the debt is no longer enforceable and can be removed.

TAD can tell you if your account has become statute-barred and what steps to take for its removal. If the debt is still active, we will advise you of the best course of action to take as you might still be able to have it removed or cancelled.

Is Resolvecall treating you unfairly?

One of our other areas of expertise is the mistreatment of debt collection customers.

There are strict laws that govern how debt collectors must act and how they can and can’t behave.

If you’ve been:

  • Harassed
  • Bullied
  • Been lied to
  • Subject to a debt collector forcing their way into your home without a CCJ or court order
  • Manipulated by industry jargon you didn’t fully understand or have explained
  • Presented with communication that looked like court documents
  • Subject to excessive costs and overly high-interest rates
  • Told to take out further credit to repay the original debt
  • Or any other act or treatment you felt was inappropriate or unjust

We can help you achieve the protection you deserve, and in some cases, an amount of compensation appropriate to the act.

Managing your debt

If you’ve slipped into debt that you can’t comfortably manage to repay, whatever the reason, we’d like to help you get your finances back on track.

Wherever we can, we’ll explain the ways you can lower repayments, write off problem debt, or find the best solution in your situation and in line with your current income.

We’ll take you through a financial health check, which will show you where you’re at with your debts and be a starting point in all repayment negotiations.

Because we’re not associated with any of the agencies you’ll find over these pages, we can help you find the best solutions available in your situation, and manage whichever you choose on your behalf.

Not only will we help you through what is often a very stressful situation, but offer advice on how you can protect yourself from similar situations arising in the future.

Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with Fidelite Credit Management, Resolvecall or any of