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EOS Solutions Debt Collectors

Dealing with outstanding and overdue debt can be a very stressful experience, and in some cases accounts can be passed to collection agencies such as EOS Solutions

If you’ve had a letter from an agency, you could be wondering why, especially if you’ve never engaged with them before:

  • Why have they contacted you?
  • Why are they chasing a debt you took out with another company?
  • Where did they get your details?
  • Do you have to pay them or should you contact your original lender?
  • What are your rights?
  • Can they take you to court if you don’t pay?

We hope to answer these questions with this page to help you know who EOS Solutions are and how they work. We’ve also included EOS’s contact details to help you get in touch with them, whenever you’re ready.

EOS Solutions contact details:

Company Name: EOS Solutions UK Plc.

Other Names: EOS Solutions UK, EOS UK, EOS Debt Collectors

2 Birchwood Office Park
Crab Lane

Main Contact Number(s): 0344 372 9673

Fax: 01925 853 432



Other phone numbers they might use to contact you:

0844 372 9696, 0844 372 9650 or 01925 552210

Opening hours:

Monday–Thursday: 8:00am–8:00pm
Friday: 8:00am–6:30pm

Who is EOS Solutions?

EOS Solutions are a debt buyer and debt collection agency, operating in the UK, across Europe and America.

They handle the unpaid accounts of various lending and financial organisations. They buy debts that are hard to recover from companies who haven’t got the full range of resources to do it themselves.

They also work on behalf of companies struggling to pull in missed payments and credit arrears where selling the account isn’t an option.

EOS Solutions are regulated by the Financial Conduct Authority and follow the Credit Services Association Code of Practice.

Why would EOS Solutions contact you?

If you’ve allowed your bills to get out of hand or maxed out a credit card, and now making the repayments has become too much in your current situation, EOS could have been employed to chase the money you owe.

They will have been supplied with your details from your original lender, as well as other information associated with the debt or debts that are outstanding.

It’s their job to make sure you pay what you owe. More often than not, they’ll be open to smaller, more manageable amounts, especially if it means the difference between getting paid or not.

Do you owe EOS Solutions money?

If you don’t recognise the money EOS say you owe, it’s essential to find out what the money relates to and not just ignore their letters and phone calls.

It’s important not to ignore them. If you don’t deal with them, EOS could take you to court to recover the money, which is a stressful exercise that can easily be avoided.

But, it doesn’t have to be that way. There are a number of solutions out there to help you deal with your debts in an affordable manner – all you need to do is talk to our resident debt robot, TAD, to find out more.

How old is the debt they are collecting?

Some debts expire after a certain amount of time. If you haven’t paid towards the debt or had written contact in 5 or 6 years, you could be entitled to have it removed.

These are known as statute barred debts and aren’t legally enforceable.

If you think you might have a debt that’s appropriate for removal, it’s important to flag this to the relevant people.

If you are being pursued for a statute barred debt, you may be able to claim against your collection agency, as it is against the Code of Practice laid out by the Credit Services Association.

Are EOS Solutions treating you unfairly?

Have you ever been:

  • Called during unsociable hours
  • Harassed or bullied to make a payment
  • Advised to take out further credit to pay your existing debt
  • Supplied incorrect information to pressure you into paying
  • Denied information about your account when you’ve asked for it
  • Confused by technical jargon and industry terms without explanation

If any of these sound familiar, or you’ve been treated in another way that didn’t feel fair, then you have the right to make a complaint and could be entitled to compensation.

If the Code of Conduct has been broken, you can complain to the Financial Conduct Authority who will resolve your issue and provide the protection that you deserve.

In some cases, compensation may be available. In these cases, you should be provided with a full and detailed explanation showing what should have happened and what to do going forward.

Managing your debt

We want to help our clients get their finances under control and remove any worry or stress that debt problems can cause.

There are various solutions available to repay or remove problem debt. TAD, our resident debt expert, can advise which ones will work best for you, with the least impact and damage to your daily life.

As well as dealing with your current debt issue, we want to get your financial health back on track—and keep it there.

We have masses of experience and information about the many different ways to manage out of control debt. We understand that debt can put incredible stress and pressure on the individuals affected by it, and also on their families.

We want to help you get your budget back on track, and in a manner that sits happily within your means and your everyday life.

*Talk About Debt is not associated with EOS Solutions or any of the agencies in our debt collection agency and bailiff directory.