We have gathered a selection of information about Capquest Debt Recovery that we hope will be of great use to anyone who has been approached by their collection team.

If you’ve had a letter about a debt you’d forgotten about, or are struggling to repay, you may have a list of questions relating to what you should do next.

  • Why are they chasing me for money that I owe to somebody else?
  • How did they get my contact details?
  • Do I have to pay them?
  • Why did my original creditor hand my account over to them?
  • What are my rights?

We’ve got the answers to everything you need to know. We pride ourselves on being an expert in every issue of credit and debt and we’re on hand to help you resolve your situation.

Capquest Debt Recovery contact details:

Company Name: Capquest Debt Recovery Ltd.

Other Names: Capquest Group, Arrow Global Group, Capquest, Arrow Global, AGL

Address:
Capella Building
60 York Street
Glasgow
G2 8JX

Main Contact Number(s): 0333 999 7200

Fax: 0333 999 7299

Website: http://www.capquest.co.uk

Email customers@capquest.co.uk

Opening hours:

Monday–Thursday: 8.30am–8.00pm
Friday: 8.30am–6.00pm
Saturday: 9.00am–1.00pm

Who is Capquest Debt Recovery?

Capquest Debt Recovery is a credit solutions provider that works on behalf of financial organisations and credit suppliers to recover problem debt.

They are part of Arrow Global Group Plc.—one of the UK’s largest purchasers of non-performing accounts and providers of credit management solutions.

Capquest recovers debts on behalf of:

  • High street banks
  • Mortgage providers
  • Loan firms
  • Utility companies
  • Mobile phone networks

They offer a selection of plans and payment systems to help their customers repay what they owe and get back into good financial health. With over 25 years of experience, they deal with over 1,000 customers every day.

They follow the Code of Practice outlined by the Credit Services Association and are regulated by the Financial Conduct Authority.

Why would they contact you?

Capquest will contact you if they have taken over an account in your name or have been asked to manage one on behalf of another lender.

Their process starts with contacting you by letter, outlining the details of the debt they are aiming to recover. They will follow the letter with a phone call a few days later. It’s also a possibility that they will send a text or email if they have your details.

The initial call will include questions to help them understand your current financial situation. This information will guide them towards a manageable and affordable payment plan. They will also answer any questions you might have about the process.

Do you owe Capquest money?

You should be able to recognise the debt in question from the information Capquest provide. If you don’t, you should question them and find out where it has come from.

If the debt has already been repaid and you have the paperwork to prove it, it should be removed immediately.

However, if you think someone else is responsible for the account, then you need to show who and why.

It isn’t unheard of for a debt to be mistakenly applied to the wrong person. It can happen through fraudulent account setup, a debt relating to a previous occupant at your address, or mistaken identity.

How old is the debt they are collecting?

A statute barred debt is a debt that has expired after a certain amount of time.

If your account is statute-barred, it can be removed without any further repayments.

There are conditions that must be me, however. If you haven’t made a payment or had any written correspondence for 6 years (5 years in Scotland) then give us a call—you could have your account cancelled right away.

Is Capquest Debt Recovery treating you unfairly?

There are rules and regulations in place to protect you from being treated unfairly by lenders and credit providers:

  • Have you been subjected to excessive phone calls and harassment?
  • Are you being contacted at unsociable hours of the day or night?
  • Have you received letters that look like court forms, intended to intimidate you into making payments?
  • Have you been baffled by industry jargon and complicated industry terms?
  • Were you advised to take out additional credit to pay off your existing debt?
  • Has any debt collector discussed your case with your employer or a family member without your permission?

If any of the above sounds familiar, whether with Capquest Debt or any another debt collector, then you are entitled to protection and to make a complaint.

The Financial Conduct Authority regulates all credit and debt companies and is there to help and safeguard borrowers from being mistreated.

They will explain your rights and what you should do to resolve the situation. They will also explain what will happen, the most likely outcome, and the benefits.

Managing your debt

We help people manage debt with companies like Capquest every day.

If you need advice or help dealing with an agency or you’d like to know the alternatives to handling your credit issue, we’re ready to help.

You should never be expected to make repayments that aren’t within your budget. Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with Capquest Debt Recovery or any of the agencies in our debt collection agency and bailiff directory.