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Avarto Financial Solutions Ltd.

When you’re dealing with problem debt, you often then have to deal with the high levels of stress that comes with it. This can then be made worse if your debts are passed to a debt collection agency.

Are you being pursued by Arvato Financial Solutions for the money you owe to someone else, yet you aren’t sure why?

Are you struggling to meet the repayments suggested for a debt that is being handled by Avarto?

Would you like to receive expert advice and guidance into the different ways to remove debt, or to repay it in amounts that you can realistically afford to pay?

This page was created to help you know who Arvato are, how they work and what you can do to deal with them

We can help to remove the stress and anxiety that comes hand-in-hand when dealing with debt collectors. All you need to do is talk to TAD, our resident debt expert, today to diagnose your debts and find out ways you can improve or maintain your financial health.

Arvato Financial Solutions contact details:

Company Name: Avarto Financial Solutions Ltd.

Other Names: Buchanan Clark and Wells, BCW, UMS (Utility Management Services), BCW Group, BCW Ireland, Irish Debit Bureau, Credit Solutions, Redcastle,

AFS House
24 George Square
G2 1EG

Main Contact Number(s): 0845 245 2451



Other phone numbers that they might use to contact you:

02087 634637, 01482 660511 or 02087 634621

Who are Arvato Financial Solutions?

Arvato Financial Solutions supply credit management services across the UK and Ireland. They have over 30 years of experience and manage millions of accounts on behalf of their clients.

They are part of a group of companies incorporating some of the country’s leading debt collection agencies.

They typically manage, or purchase problem accounts for financial organisations, utility providers, banks, telecoms groups, and more.

They are regulated by the Financial Conduct Authority and follow the Credit Service Association Code of Practice.

Why would they contact you?

Whenever you fail to pay your bills or fall behind on a loan or credit card, the company or business you owe the money to can employ an outside agency to recover the money for them.

Arvato Financial is one of these companies, often employed when the original lender no longer has resources and dedicated staff to collect the money. They use the latest technologies and processes to guarantee their clients that the money will be recovered.

It is their responsibility to make sure you can afford to make your repayments. If your circumstances have left you struggling, it’s their responsibility to work with you to find a schedule that you can manage to help you repay what you owe and get you back to good financial health.

Do you owe Arvato Financial money?

When Arvato takes over your account, the first step they take is to make contact by letter. This will contain details about the money you owe. It will outline the original amount and lender, how much you’ve paid, and what is still left to pay.

It’s your job to make sure what they say is accurate. If the details don’t match your own payment statements or account, then you should challenge it straight away.

If you don’t believe the debt is yours to pay, once again, you should make Avarto aware of the situation and have it investigated before matters go any further.

Ignoring the problem won’t make it go away. Debt collection agencies are determined to get every penny owed to them, even if it means taking those who refuse to court.

How old is the debt they are collecting?

It is possible for a debt to expire. If this is the case for a debt you owe, it could be removed entirely without you paying another penny.

If your debt has been inactive for over 5 or 6 years (depending on where you live), you could be in luck. TAD can confirm if your case is applicable and let you know the best way to move forward.

It will have to meet specific conditions; including not being chased through the courts or having registered a County Court Judgement, and you must not have made a payment or accepted responsibility during the above-mentioned timeframe.

However, if everything is in line with the statute barred terms, it could be the quickest way to resolve a nasty debt problem. Should you feel one or several of your debts fall into this category then it’s important to flag this to the relevant people as soon as possible.

Is Arvato Financial treating you unfairly?

Have you been:

  • Charged excessive rates of interest or unreasonable charges?
  • Pursued at work when you have asked them to stop?
  • Called at unsociable hours or excessively?
  • Refused information you’ve asked for?
  • Confused by technical jargon on purpose?
  • Forced into applying for more credit to cover existing debts?
  • Subject to payments being taken without permission?

All of these issues, and more, are breaking the rules designed to protect customers when entering into a credit agreement or borrowing money.

If you are uncomfortable with how you’ve been treated—or stressed or scared by inappropriate treatment—then you can complain and even apply for compensation.

TAD can explain your rights and let you know which rules have been broken. We’ll also help you take the next steps to resolve the situation.

Managing your debt

Our goal is to see you back on your feet with the minimum of stress and fuss.

Money issues are responsible for so many of our day-to-day stresses, and we want to help reduce that wherever we can.

Support from our trusted debt advice partners will help you determine the state of your debt to be certain you do owe the money, or if it has been statute barred.

If they can challenge the debt, they will make sure you don’t have to pay them a penny.

If, however, the debt is live, then they can help you find a debt solution that suits your circumstances to help regain control of your finances.

Your debt solution will allow you to repay what you owe with monthly payments based on what you can realistically afford each month.

For help dealing with your debt, talk to TAD to be connected with one of our trusted debt partners.

*Talk About Debt is not associated with Arvato Financial, Buchanan, Clark & Wells, or any of the agencies in our debt collection agency and bailiff directory.